I received a potential customer call the other day. The person on the other end of the line said that their hot water tank is leaking. She was in her 20s and a new homeowner. She had never encountered this problem before, so we began to simply talk through it. At first, she seemed to be a bit nervous, and I could detect a touch of panic in their voice. I automatically assumed due to that anxious tone, that the leak was not a little one. After talking a bit with the homeowner and she had calmed down, we began to get at the source of the problem.